SimpleHelp 3.6
Description:
Support your customers by taking control of their desktop."
SimpleHelp allows you to host your own support web server as you may already do with your web page. Since you aren t sharing with many other companies you can be sure the service will be ready and fast when you need it.
Features:
When helping a customer with a problem, it can be a lengthy process to aid them verbally. In fact it can be a lengthy process just to understand what the problem is.
With SimpleHelp, your customers simply browse to your web page where they enter a queue. Your support technicians then pick them out and gain full control of their computer.
Just as you might host your own website SimpleHelp now allows you to host your own remote support rather than pay a subscription for someone else to do it for you.
Customer Perspective
Your customers browse to your own web page with the SimpleHelp customer client embedded.
They enter their Details and accept a disclaimer (all optional and configurable) and are then asked to wait for a technician.
Technician Perspective
Your technicians browse to a Similar page to see a frequently updated list of waiting customers along with any details about them.
Your technician then selects a customer and joins their session to gain full control of their computer.
Your technician can now text-chat to the remote customer, see their screen, use their mouse and keyboard and transfer files back and forth. you can free download SimpleHelp 3.6 now.
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